Amsterdam Airport Schiphol (AMS)

Amsterdam Airport Schiphol (AMS), one of Europe’s busiest airports, can be confusing when it comes to finding your gate, getting something to eat, locating airline desks, and finding medical services for emergencies. 

So if you’re visiting Amsterdam for the first time or have a layover, you need all the information you can get to have a comfortable travel experience. To help you know the ins and outs of the Schiphol Airport, here is a complete guide on everything from the terminals to the airport services. 

Dive in!

Quick Overview

Located 9 kilometers (5.6 miles) southwest of the city center, the airport connects travelers worldwide and ranks among Europe’s busiest transfer hubs. Here are all the general details you need for brushing up. 

Airport Name	Amsterdam Airport Schiphol
AMS Airport Address	Evert van de Beekstraat 202, 1118 CP Schiphol, Netherlands
IATA Code	AMS
Number of Terminals	1 (3 Departure Halls)
Number of Runways	6
Hub for	KLM Royal Dutch Airlines and SkyTeam Airline Alliance
Official Website	https://www.schiphol.nl/en/
AMS Contact Number	+31 20 601 2416 +31 20 794 0800

AMS Layout and Terminals

AMS has a single massive terminal divided into 3 interconnected departure halls that connect both the Schengen and Non-Schengen zones.

• Departure Hall 1: Piers B and C (Handles mostly Schengen area flights)
• Departure Hall 2: Piers D and E (Both Schengen and Non-Schengen)
• Departure Hall 3: Piers F, G, H, and M (Non-Schengen and low-cost Schengen carriers)

For a detailed map overview, see the Amsterdam Airport Schiphol Map.

Passenger and Cargo Airlines

Amsterdam Airport Schiphol efficiently manages millions of international travelers amid massive traffic volumes. The airport seamlessly integrates passenger networks with cargo operations, moving over one million tonnes of specialized goods. Following are all the listed airlines with AMS:

Thai Airways International	Air Arabia Maroc	Corendon Dutch Airlines	American Airlines
TAP Air Portugal	Air Canada	Croatia Airlines	Arkia Israel Airlines
Tarom	Air Europa	Delta Air Lines	Austrian Airlines
Transavia	Air France	easyJet	Blue Bird Airways S.A.
Transavia France	Air India	easyJet Switzerland	British Airways
TUI fly	Air Serbia	Egyptair	BUlgaria Air
Turkish Airlines	Air Transat	El AI Israel Airlines	Cathay Pacific Airways
Aegen Airlines	airBaltic	Emirates	China Airlines
Aer Lingus	Ajet	Etihad Airways	China Eastern Airlines
Aeromexico	Corendon Airlines	EVA Air	China Southern Airlines
Finnair	Flyone	FlyOne Armenia	Garuda Indonesia
Georgian Airways	Iberia	Iberia Express	Icelandair
Indigo	ITA Airways	JetBlue	Kenya Airways
KLM Cityhopper	KLM Royal Dutch Airlines	KM Malta Airlines	Korean Air
Kuwait Airways	LATAM Airlines	LOT Polish Airlines	Lufthansa City
Lufthansa German Airlines	Middle East Airlines-Air Liban	Norwegian Air International	Norwegian Air Shuttle
Oman Air	Pegasus Airlines	Qatar Airways	Royal Air Maroc
Royal Jordanian Airlines	Ryanair	SAS Scandinavian Airlines	Saudia Airlines
Singapore Airlines	SKY express	SunExpress Airlines	Surinam Airways
Swiss Int. Air Lines	Syrian Airlines	United Airlines	UR Airlines
Vietnam Airlines	Vueling	WestJet	Xiamen Airlines

Ways to Check-In

At Amsterdam Airport Schiphol, you can check in for your flight in several ways, with the fastest being In-Home check-in online. Some other ways include:

• Online check-in from home through the app up to 24 hours before departure.
• Check in at a self-service kiosk in the departure halls.
• Check in by directly going to your airline’s check-in desk.

Note: You can drop off your baggage at the self-service baggage drop-off if you’ve checked in online. Don’t forget to print your baggage tag and attach it to the bag’s handle.

Baggage Claim

You can check this on the screens in the reclaim hall or through the app, where you’ll get the arrival hall and baggage carousel number.

If your suitcase hasn’t arrived for more than 2 hours, you can locate and contact the following:

Reclaim Hall	Carousels	Baggage Handler	Contact
1	2-7	SwissportViggoAviaPartner	020 795 2700020 211 7531020 406 7230
2	8-13	KLM
3 & 4	15-22	KLMMenziesdnataAll other desks	06 8369 3759020 603 2434

TSA Wait Times 

Security wait times at Amsterdam Airport Schiphol typically range from 30 to 50 minutes, with longer wait times during rush hours. To check the real-time updates, you can track the security lines on the official website.

Transfers

Travelers who have connecting flights without boarding passes for their next flight can simply follow the signs to the airline’s transfer desk, which is open 24/7.

Transfer Desk	Location
Transfer Desk T2 KLM	Lounge 1, on your way to gates B, C, and D59-D87
Transfer Desk T9	GH corridor, on your way to gates G and H
Transfer Desk T6 KLM	Holland Boulevard, on your way to the gates D1-D57, E, F, G, and H
Transfer Desk T4 KlM	D-pier, on your way to gates D1-D57

Note: You can download the Schiphol App for any flight updates and alerts.

AMS Airport Services and Facilities

Amsterdam Airport Schiphol offers 20+ services to meet all your needs. Whether you wanna relax or shop for your trip, AMS has every little detail that you could want.

Currency Exchange and ATMs 

Amsterdam Airport Schiphol features multiple GWK Travelex currency exchange offices and numerous ATMs located both before and after security. You can even order your currency safely online before your departure with GWK at Schiphol.

Special Offer: You can receive €50 off orders of € 1,500 or more with the discount code TRAVELEX50.

First Aid and Medical Center

Forgot to bring your medicines or met with a mishap? Airports’ medical services, first-aid center, ambulance service, and pharmacy are accessible 24/7 after security, in Lounge 2, on your way to gates D1-D57, E, F, G, and H. If you need a prescription for your medicine first, you can visit a general physician in Departure Hall 2.

Baby Care Lounge

Traveling with your young one can be hectic, and you might be running all over the airport looking for a feeding area, baby food, changing facilities, and a place to rest. 

The Baby Care Lounge at Holland Boulevard, AMS, brings all your worries to one place so you can focus on caring for your child. As a parent, you can get comfortable on the lounge sofas and enjoy free Wi-Fi. The baby care lounge opens 7 days a week from 6 am to 10 pm and is located after security, between Lounge 2 and Lounge 3 on your way to gates D1-D57, E, F, G, and H.

Charging with a Power Bank

Nobody likes a dead phone when every detail of the hour is online. You can get a powerbank after security at Pier B by scanning the QR code at one of the 6 stations and charging for free for 4 hours. You can even buy a power bank for €19, and if you borrow one, you can return it to any station at Amsterdam Airport Schiphol. 

Luggage assistance

Carrying heavy or multiple bags? The porter service at the airport is at your disposal 24/7, whether you’re departing or arriving in Schiphol. Make sure to book ahead by emailing them at planning_vas@vebego.com at least 5 days before your flight, including all relevant details. The minimum rate is €15, which varies based on the amount of baggage you have. People with reduced mobility can book the extra assistance to get around the airport independently.

Hotels In and Around Amsterdam Airport

Tired of travelling constantly? You can check in at one of the following hotels, with all luxury services for a comfortable and relaxing experience near the airport.

Hotel Name	Address	Contact No./Website
Mercure Hotel Schiphol Terminal	AMSTERDAM AIRPORT SCHIPHOL, TERMINAL BUILDING, PO Box 75041, 1117 ZN SCHIPHOL, Netherlands	+31 20 604 1339
YOTELAIR Amsterdam Schiphol Terminal	YOTELAIR, Amsterdam Airport Schiphol, Vertrekpassage, 1118 AS Amsterdam, Netherlands	+44 (0)20 7100 1100
Sheraton Amsterdam Airport Schiphol	Schiphol Boulevard 101, 1118 BG Schiphol, Netherlands	+31 20-3164300
Hilton  Amsterdam Airport Schiphol	Schiphol Boulevard 701, 1118 BN Schiphol, Netherlands	+31 20 710 4000
CitizenM Schiphol Airport	Jan Plezierweg 2, 1118 BB Schiphol, Netherlands	+31 20 811 7080
Ibis Amsterdam Airport	Schipholweg 181, 1171 PK Badhoevedorp, Netherlands	+31 20 721 9171
Mercure Hotel Amsterdam Airport	Oude Haagseweg 20, Slotervaart, 1066 BW Amsterdam, Netherlands	+31 20 604 1339
NH Amsterdam Airport	Kruisweg 495, 2132 NA Hoofddorp, Netherlands	+31 20 655 0550
The Florian Hotel	Kruisweg 609 2132 NA Hoofddorp	+31 23 210 0125
Bastian Amsterdam Airport	Vuursteen 3, 2132 LZ Hoofddorp, Netherlands	+31 20 820 4466
Best Western Amsterdam Airport	Vuursteen 1, 2132 LZ Hoofddorp, Netherlands	+31 20 653 2611
Courtyard by Marriott	Bosweg 15, 2131 LX Hoofddorp, Netherlands	+31 23 556 9000
Hampton by Hilton Schiphol	Neptunusstraat 1, 2132 JA Hoofddorp, Netherlands	+31 23 820 0940
Hyatt Place Amsterdam Airport	Rijnlanderweg 800, 2132 NN Hoofddorp, Netherlands	+31 20 542 1234
Ibis Styles Amsterdam Airport	Piet Guilonardweg 3, 1117 EE Schiphol, Netherlands	+31 20 820 2220
Novotel Amsterdam Schiphol Airport	Taurusavenue 12, 2132 LS Hoofddorp, Netherlands	+31 20 721 9180
Park Inn by Radisson Amsterdam Airport	La Guardiaweg 59, 1043 DE Amsterdam, Netherlands	+31 20 242 0000
Radisson BLU Amsterdam Airport	Boeing Avenue 2, 1119 PB Schiphol, Netherlands	+31 20 655 3131
Ramada Amsterdam Airport Schiphol	Sloterweg 299, 1171 VB Badhoevedorp, Netherlands	+31 20 658 8111
Steigenberger Airport Hotel	Stationsplein 951 ZW, 1117 CE Schiphol, Netherlands	+31 20 540 0777

If you have a few hours between flights, you can relax at XpresSpa and use the sleeping pods for up to 4 hours. It’s open daily from 7 am to 9 pm, and you don’t need a reservation.

Lounges

Schiphol Airport features 10 main lounges divided into airline alliances, independent operators, and premium services. 

Type	Lounge	Location
Independent & Contract Lounges	Aspire Lounge 26 (Schengen)	Lounge 1
	Aspire Lounge 41 (Non-Schengen)	Lounge 2 on the mezzanine level
	American Express Centurion Lounge	In the Non-Schengen area
Airline Alliance Lounges	KLM Crown Lounge 25 (Schengen)	Lounge 1 (upper-level)
	KLM Crown Lounge 52 (Non-Schengen)	F-Pier Lounge 2
	Star Alliance Lounge (Schengen)	Lounge 1
	Oneworld Lounge Amsterdam (Non-Schengen)	Lounge 2 (near gate D/E)
Exclusive & Premium Lounges	Privium ClubLounge Departures	Accessible for Privium Plus members before security
	Privium ClubLounge West (Non-Schengen)	Lounge 2
	Privium ExpressLounge (Schengen)	Lounge 1
	Schiphol VIP Service Lounges	Ultra-private, VIP lounges located away from the main terminals for booked personal chauffeur/VIP services

Dining

From quick bites to fine dining, with options for all dietary needs, AMS offers multiple eateries before and after security to fuel you for your journey. 

Birra Moretti Bar	Dammer’s Tap	Heineken Bar	LEON
Bread!	De Koffiesalon	Hello Goodbye Bar	LOAF
Bubbles Seafood & Winebar	Dutch Kitchen, Bar & Cocktails	HEMA Food	McDonald’s
Burger King	East bar & bites	Het Koekemannetje	Moods Eatery & Bar
Cafe Comunal	Eataly	Joe & The Juice	Murphy’s Irish Pub
Cafe Flor	FEBO	Kebaya	Olea
Cafe Rembrandt	Frames	Kiosco Comunal	Pana Eatery & Bar
Carluccio’s	Grab&Fly	Kiosk	Panorama Restaurant
Coffee Bar	Grand Cafe Plaza	La Place	Park Cafe
Per Tutti	Poke Perfect	Salon	Silverscreen Bar
STACH	Starbucks	Street Food Market	Sushi & Noodles
The Butcher	The Upper Floor Bar	The Wanderer	Two Tigers
Urban Beans	Urban Food Market	VIT	Wingstop

Shopping

From last-minute needs to fancy shopping, you’ll get everything you desire at the Amsterdam Airport Schiphol.

Albert Heijn	BLOEM	Donsje	Fashion & Travel
Books & Magazines	Cartier	Drugstore	FineFood
Breitling	Chocolate House	Dutch Discoveries	G-star
Bruna	Chocolates, Liquor & Tobacco	Dutch Food Gifts	GASSAN
Burberry	Coco & Sebas	Electronics	Gucci
Bvlgari	DA Pharmacy	ExQuisite	HEMA
Hermès	House of Tulips	Hunkemöller	I Amsterdam
Jamin/MultiVLaai	Let’s Play	Louis Vuitton	Memories & More
Montblanc	My Jewellery	NL+ Souvenirs	Old Amsterdam
Omega	Outdoor & Travel by Paolo Salotto	Perfumes & Cosmetics	Planes@Plaza
Rituals	Rolex	Say Cheese	Service Point
Sunglasses	Swatch	The Fashion Gallery	Today Duty Free
Travel Books & Electronics	UP TO DO GOOD	V!zz!t	Victoria’s Secret
We Love Amsterdam	We Love Holland	WHSmith

Kids Playground

Long layovers or delayed flights can make you wonder how to entertain your kids. The Children’s Corner at Lounge 2, after security, open 24/7, on your way to gates D1-D57, E, F, G, and H, will let your kids blow off some steam whilst you grab a bite at the food court adjacent to the playground. 

Lost & found at AMS

No worries if you’ve lost your belongings, because Lost & Found at AMS is at your service 24/7.

Holland Boulevard	Lounge 1	Kelderplein
After security	After security	Before security
Open 6 am to 8 pm	Open 6 am to 8 pm	Open 8 am to 8 pm
Between Piers E and F, on your way to gates D1-D57, E, F, and H	Towards Pier B, on your way to gates B, C, and D59-D87	Between Arrivals 1 and 2

If you’re no longer at Amsterdam Airport Schiphol, you can fill out this form to check whether the Lost & Found team has found your item. You can also search using their Lost & Found service.

If you’ve lost important documents, including a passport, DL, or ID card, contact the Royal Netherlands Marechaussee at +31 (0)88 958 18 14. In case of lost luggage, report it to your airline.

Luggage storage and lockers

If you want to visit Amsterdam without carrying your luggage everywhere, you can store any type of baggage (Hand baggage, hold baggage, Odd-size baggage, and wardrobe) at the airport. Baggage storage at the Arrivals area is for larger or longer storage (max 30 days). In contrast, lockers after security in the transfer area near the gates will store (trolley, backpack, laptop bag, handbag) for up to 7 days for €8.50 per locker. 

If you’re travelling with special luggage or need to know the prices of specific storage items, you can check here.

Note: If you lose your storage receipt, an €8 administration fee will be charged to retrieve your luggage. 

Luxury Airport Services

Amsterdam Schiphol Airport offers a luxury service to everyone, including VIP members who book a flight for €295. The service includes a personal LAS host who provides priority assistance with check-in, security, and other formalities. You can even relax in one of the lounges. An electric caddy’ll escort you along with priority boarding. To book executive car services, worldwide VIP services, event services, or private jet & charter services, click here or contact us at +31(0)85-1302554 or email info@luxuryairportservices.com.

Spa and wellness

Sudden travel can come up anytime, and while rushing to pack and prepare for the flight, you may miss your beauty appointment. XpresSpa has you covered for any of your relaxation and beauty needs. You can book your appointment here.

Meditation centre

Sometimes it can feel like you’re lost in the outer chaos, especially while traveling. For this reason, Amsterdam Airport Schiphol has a space just for you to pray, relax, and meditate in silence, including a regular church service every Sunday at 11 am and an on-site library for your care.

Even if you need someone to talk to, the Airport Chaplaincy is available 24/7. You can contact them either by phone at +31 20 601 4751 or via email at luchthavenpastoraat@schiphol.nl.

Meeting Rooms

Have a meeting due in 4 hours, but you have a flight to catch. Why not do both? From 2 to 100 working professionals can be accommodated at the Spaces Lounge for your business hours, while having a full view of the runway. No membership is required to book the lounge, but a fee applies. Contact us to know more at 020 809 2702 or at reception.meetingcenter@spacesworks.com.

Other Meeting Rooms

The following hotels are nearby and offer meeting rooms for your every business need.

Meeting Space	Contact
The Base	020 799 1500schiphol.thebase@regus.com
The Office Operators	020 201 4900reception.wtcschiphol@theofficeoperators.com
The Hilton Hotel	+31 20 710 6000
Sheraton Amsterdam Airport Hotel and Conference Center	+31 20 316 4300 sheraton.amsterdam@sheraton.com
Spaces Schiphol Airport	020 240 9800reception.schiphol@spacesworks.com
citizenM Schiphol Airport Hotel	+31 20 811 7080

Baggage Wrapping

Want to secure your baggage? You can do it for €15 per item, with your baggage sealed to protect it from scratches or unauthorized opening, along with a tracking code sticker. For more information, visit Seal and Go.

Showers

AMS aims to provide all the services you need for a comfortable travel journey. Wanna clean up real quick? You can feel fresh again by using one of the shower cabins at EF Filter on your way to gates E and F, which is open 24/7. 

Note: No towels or toiletries are provided, so make sure to bring your own.

• You can even visit the Mercure Hotel on the upper level of Lounge 3 in Piers F, G, and H for showers, which cost €22,50 (including towel and toiletries).  

• Hotel Amsterdam Airport Schiphol offers a Refreshment Pass for €39 per person that includes access to the hotel’s shower facilities, sauna, whirlpool, fitness center, and steam room.

Smoking areas

Smoking is prohibited inside the terminals before and after security, making the airport a smoke-free zone, although tobacco is for sale on the premises in accordance with strict guidelines. Outside smoking is allowed in the Jan Dellaertplein, which is open 24/7.

Wi-Fi

You can enjoy free wifi at Amsterdam Airport Schiphol for hours, by just connecting to the ‘Schiphol_Free_Wi-Fi’ network on your phone.

Transportation

You can travel by train, bus, or taxi, or rent a car at Amsterdam Airport Schiphol, as per your needs.

Train

The Schiphol railway station is located right below the terminal building at Schiphol Plaza. You can buy an e-ticket online via NS Dutch Railways or simply tap in and out at the gates using contactless payment or a phone (OVpay). Running 8 times per day, the journey takes 14-17 minutes to Amsterdam Central Station and costs €5.50 (plus a €1 surcharge if buying a disposable paper ticket).

Bus

The Amsterdam Airport Express Bus 397 departs from stop B17 right outside Schiphol Plaza. It runs every 7-15 minutes during the day, takes roughly 30 minutes, and costs €6.50 one-way (€11.75 return). At night, the N97 night bus replaces it once per hour.

Taxi

Official airport taxis are available at the designated stand outside. App-based rides like Uber and Bolt have a dedicated “App pick-up point” right outside the terminal, with fares typically ranging between €35 and €60 depending on your exact destination.

AMS Car Rentals

All major car rental counters are centrally located inside the main airport terminal foyer at Schiphol Plaza. After completing your paperwork at the desk, the staff will direct you to the dedicated rental parking garage located directly beneath or adjacent to the terminal building.

Rental Agencies

The desks at Schiphol Plaza have several major rental providers:

• Alamo: Located at Desk 22, open daily from 7 AM to 11 PM.
• SIXT Schiphol: Located at Arrival Hall Desk 22, operates daily from 6 AM to 11 PM.
• Hertz: Found at Entrance C of the Arrival Hall, open daily from 6 AM to 11 PM.
• Avis & Budget: Located at Aankomstpassage 5, open daily from 6:30 AM to 11 PM.

Parking at Schiphol

Schiphol parking offers multiple options to suit your needs at affordable and premium rates. Whether you want short-stay, long-stay, valet, or premium parking, AMS offers a variety of options.

Parking for everyone

This offers a wide range of parking options available for every need and budget, whether it’s long-stay, short-stay, valet parking, or a pick-up & drop-off.

P1 Parking	P3 Long-Term Parking	P6 Valet Parking	P1 Pick-up and Drop-off	P12 Parking
2 min walk to the terminal	24/7 free shuttle service	Valet Parking	2  min walk to the terminal	15 min walk to the terminal
Charging stations available		Charging stations available	Charging stations available	Limited Charging Stations
Sheltered parking possible	Book Sheltered or unsheltered	Book Sheltered or unsheltered		Partially sheltered garage
		Premium services (car-wash, privium lounge voucher, P6 Valet Subscription)
€2,60 per 20 min€57,50 per 24 hours€115,00 24-48 hoursAfter 48 hours, €15 additional per day	Long-term sheltered: €57,50 for 0-24 hours€105 for 24-48 hoursAfter 48 hours, €15 additional per dayLong-term Unsheltered: €57,50 for 0-24 hours€95 for 24-48 hoursAfter 48 hours, €15 additional per day	Contact by phone on +31 20 601 3483 for last-minute bookings.	€2,60 per 20 min€57,50 per 24 hours€115,00 24-48 hoursAfter 48 hours, €15 additional per day

Privium Parking

Reserved for only Privium members, offering exclusive parking spaces close to the terminal with enhanced security and comfort.

Parking Lot	Privium 1	Privium 3	Privium Excellence	Privium 6 Valet
Walking Distance	2 min walk to the terminal	24/7 free shuttle service	Directly connected to the departure hall	Valet parking opposite the terminal
Charging Station	Yes	No	Yes (At Cost)	Yes (At Cost)
Sheltered Parking	Yes	No	Yes	Both
Rates	€2,60 per 20 min.€57,50 per 24 hours€115,00 for 24-48 hours€172,50 for 48-72 hoursAfter 48 hours, €100 additional per day	€57,50 for 0-24 hours€95 for 24-48 hoursAfter 48 hours, €15 additional per day	€3,20 per 20 min€62,50 per day	–

Conclusion

Amsterdam Airport Schiphol is one of Europe’s largest airports, serving as a transfer hub for international travelers and offering the finest dining, the latest retail brands, and top-notch services for a comfortable, relaxed travel experience.

Frequently Asked Questions (FAQs)