Layover at Charlotte Douglas International Airport (CLT)

Charlotte Douglas International Airport (CLT) is much more than just a place for a layover. It is the main international airport for Charlotte, North Carolina, and is known for blending Southern charm with global travel. First, you should know it is conveniently located about six miles (9.7 km) west of the city’s central business district. Whether you want to relax in a famous rocking chair or fly across the world, this airport has you covered. 

Therefore, this guide is here to help. It ensures your trip through this busy hub is as smooth and easy as possible. So, let’s dive in and know in detail about the Charlotte Douglas International Airport. 

An Overview of Facilities and Operations at Charlotte Douglas International Airport (CLT):

Before you head to the terminal, it is helpful to know how Charlotte Douglas International Airport (CLT) works. To begin, we have provided a quick look at the airport’s layout, including its address and its role as a major hub for American Airlines. Additionally, we included essential facts about daily flights and the building’s layout. By doing this, we want to help you understand the flow of one of the world’s busiest airports. Ultimately, these details will help you move through the 124 gates like an expert traveler.

Category	Details
Name of the Airport	Charlotte Douglas International Airport (CLT)
Airport Type	Public
Serves	Charlotte metropolitan area
ICAO Code	KCLT
IATA Code	CLT
Number of Terminals	One terminal with 124 gates on five concourses
Airlines Operating	Approx 16 airlines
Annual Passenger Traffic	58,811,725 (2024)
Ground Transportation	​Public Bus Service (CATS)Rail Connection (Proposed)Rental CarsRoad Access / Private Vehicles
Destinations	Approximately nonstop service to 198 destinations
Owned & Operated By	City of Charlotte
Address	5501 Josh Birmingham ParkwayCharlotte, North Carolina, U.S.
Website	https://www.cltairport.com/

Understanding Terminal Operations at Charlotte Douglas International Airport (CLT):

Charlotte Douglas International Airport (CLT) operates from one main terminal with 124 gates spread across the five concourses- A to E. Moreover, all concourses are fully connected to the central terminal, which has ticketing, security checkpoints, and baggage claim, making transfers smooth and convenient.

1. Concourse A (32 Gates):

Primarily serves American Airlines. The A North extensions handle flights for airlines like Southwest, Air Canada, Frontier, and more. 

2. Concourse B (16 Gates):

Dedicated exclusively to American Airlines’ mainline domestic flights.

3. Concourse C (18 Gates):

Also serves only American Airlines domestic mainline flights.

4. Concourse D (13 Gates):

Handles flights for American Airlines, Lufthansa, and Volaris. Additionally, all international arrivals without customs preclearance are processed here.

5. Concourse E (45 Gates):
   

Home to American Eagle, supporting the largest express flight operation in the world. Contour Airlines operates Essential Air Service flights from gates E1- E3.

Which Airlines Serve Charlotte Douglas International Airport (CLT)?

As a premier global gateway, Charlotte Douglas International Airport (CLT) hosts a diverse array of Airlines, including major domestic and international carriers. These partners offer travelers extensive nonstop and connecting flight options to key cities across the United States and to various global destinations.

• Air Canada
• Air Canada Express
• American Airlines
• American Eagle
• Contour Airlines
• Delta Airlines
• Etihad Airways
• Frontier Airlines
• Lufthansa
• Southwest Airlines
• Spirit Airlines
• Sun Country Airlines
• United Airlines
• United Express
• Volaris
• Viva 

What Are the Key Services at Charlotte Douglas International Airport?

Charlotte Douglas combines scale with a personal touch, welcoming 100,000 visitors daily. To keep our standards high, we use passenger data to evolve constantly. Recent upgrades to services at CLT Airport include, 

1. Free Wi-Fi at CLT Airport:

CLT Airport offers free Wi-Fi throughout the terminal for all passengers. To get connected, simply select the network “CLT Free WiFi.” If you face connection issues, open a new browser window, visit any website, or refresh your current page to regain access.

2. Charging Stations:

Charging your devices at CLT Airport is easy and convenient. You will find charging stations on all concourses and near many gates. Seating with built-in power and USB ports is available at Gates A1 to A39, B1 to B16, and C2 to C19. Moreover, power outlets are also spread throughout the Atrium and concourses. For safety, use your own charging cord and disable data sharing while charging. Also, deny access if you get any prompt to share your network. When using your smartphone, ensure that the latest OS (operating system) update is installed. 

3. Hand Sanitizer Stations:

To support passenger health, hand sanitizer stations are placed throughout every concourse at CLT Airport. You can easily locate them by checking terminal maps and looking for the hand sanitizer station icon as you move through the airport.

4. Mother’s Rooms:

CLT Airport provides four dedicated Mother’s Rooms designed for comfort and privacy. These peaceful spaces allow nursing mothers to nurse or pump comfortably. Each room includes private stalls with cushioned seating, power outlets, sinks, and diaper-changing stations. The nursing stations are separated by curtains to ensure privacy. Additionally, diaper-changing stations are available in all men’s, women’s, and family restrooms. You will find the mother’s room in the following locations: 

• Concourse A (between Gates A1 to A13; A21 to A29)
• Concourse A (near Gate 32, adjacent to women’s restroom)
• Close to Checkpoint 3 
• Women’s restroom 
• Course E (Gates 32 and 36)

5. Pet Relief Areas:

Charlotte Douglas International Airport provides dedicated facilities to accommodate passengers traveling with service animals or pets. To access pet relief at CLT Airport after clearing security, travelers can visit the Concourse A Connector, the area near Concourses D and E by Checkpoint 3, or the station near Gate E36. Furthermore, for those arriving or yet to check in, a pre-security indoor relief zone is located in Baggage Claim behind carousel 3. 

6. ATMs at CLT Airport:

Finding a Bank of America ATM at CLT Airport is easy, whether you are just arriving or waiting for your flight. First, if you are already past the security checkpoints, look for machines near Gates A1, C9, B 7, and D6, or stop by the Atrium and Concourse E. Next, if you haven’t checked in yet, you can find ATMs in the public area near the Visitor Information Center. Overall, these convenient spots mean you never have to go far to get the cash you need for your trip.

7. Currency Exchange Services:

If you need to swap your money, CXI (Currency Exchange International) helps both travelers and staff. You can find these locations easily in the Atrium and on Concourse D. You should know that the most common types of money are available every day. However, if you need a more rare or “exotic” currency, you will need to order it at least three business days before your trip. By following these steps, you can easily handle your currency exchange at CLT Airport before you fly.

8. USO Lounge:

The USO North Carolina lounge is located on the Atrium’s upper level and serves military members and their families. This welcoming space offers comfortable seating, a family room, snacks, computers, gaming systems, free internet, and phones, creating a true home away from home for service members.

9. Airport Volunteers:

Since 2005, CLT Airport Volunteers have helped millions of travelers by offering directions, answering questions, and sharing dining recommendations. Easily recognizable and friendly, volunteers enhance the passenger experience. The volunteers comprise a group of males and females, the age group varying from college students to retirees. For wheelchair or escort services, travelers should contact their airline directly.

10. CLT Canine Crew:

The CLT Airport Canine Crew features certified therapy dogs that greet passengers throughout the airport. Each dog wears a “Pet Me” vest and is accompanied by a trained handler wearing a canine crew t-shirt. These four-legged volunteers help reduce stress and bring smiles to travelers of all ages.

11. Interfaith Chapel:

The Interfaith Chapel at CLT Airport is open 24/7 and welcomes people of all faiths. Located on the upper level of the Atrium, it offers a quiet place for prayer, reflection, or meditation at any time of day.

12. Meet & Greet Services:

Meet & Greet Services by Air General offer extra help to make your trip easier. These experts can meet you upon arrival or help you check in for your departure. They even provide several other services like baggage and porter, transportation arrangements, lounge access arrangements, assistance with shopping and more. 

13. Hidden Disability Program:

CLT Airport is a proud supporter of travelers who have disabilities that aren’t easy to see. The conditions that come in the hidden disability category include autism, dementia, chronic pain, hearing or visual impairment, immense anxiety, and so on. 

CLT Airport uses the Hidden Disabilities Sunflower program to help these passengers feel more comfortable. Travelers can request a sunflower-branded item, such as a lanyard or pin. By wearing this, they can quietly let staff know they might need extra time or help. The pickup locations for Sunflower items at CLT are mentioned below: 

• Airport information desk at the ticketing counter: Monday to Saturday from 5:00 am to 9:00 pm
• Visitor information center at baggage claim: Every day, 9:00 am to 10:00 pm
• USO Lounge at the Atrium Mezzanine: Every day from 6:00 am to 6:00 pm
• The Club CLT at Concourse A connector: Every day from 5 am to 9:30 pm
• International Arrivals (Operates during the opening hours of customs)
• You will find chaplains across the airport in blue vests to help you further.

14. Title VI & Language Access Services:

CLT Airport follows Title VI rules to make sure everyone can use the airport easily, even if they do not speak English well. They also use a Community Participation Plan to encourage fair communication with everyone.

What Are the Available Ground Transportation Options at Charlotte Douglas International Airport?

Once you land, you will find excellent ground transportation options at CLT Airport waiting at the lower level. Choose from on-site rental cars, app-based rideshares, or taxis to reach your destination.

1. Pick Up & Drop Off:

You can drop off or pick up passengers at the curbside, but you must stay with your car at all times. First, if you are dropping someone off, head to the upper level for Ticketing and Departures. Next, if you are the one picking up a passenger, you should use the free Cell Phone Lot until they are ready.

2. Rental Cars:

Car rental services at CLT Airport are easy to find. Visit the Level 2 lobby in the Hourly Deck for companies like Budget, Alamo, and others.

3. Taxis & Taxi Rates:

You will find taxis at the curbside on the arrivals or baggage claim level. An attendant is always on duty from 6:45 am to 12:15 am to assist passengers. You may pre-arrange and choose a traxi service provider of your choice. However, the CLT Airport has four taxi companies: Green Cab, Crown Cab, Yellow Cab, and City Cab. 

4. Limo & Shuttle Services:

For limos, sedans, or shuttles, you must book ahead. These private services at CLT Airport require pre-arrangement between the passenger and the transportation provider.

5. Courtesy Vehicles & Ride App Pickup:

You will get courtesy vehicles for select motels and hotels. There are four travel information centers at the arrival or baggage claim level. You may go there to contact the participating motels and hotels. You will even find app-based ride-sharing services at the departure or ticketing level. 

6. CATS Sprinter Service:

The CATS Sprinter bus connects CLT Airport with uptown Charlotte affordably and efficiently.

What Are the Top Restaurants at CLT Airport?

CLT Airport’s dining options have expanded, offering travelers high-quality meals, local specialties, and convenient grab-and-go snacks. Here is a list of some of the popular restaurants at CLT Airport-

Dine:

• 1897 Market
• Auntie Anne’s
• Bojangles
• Brookwood Farms BBQ
• Burger King
• Captain Jack’s Tavern
• Chalice Bar
• Chalice Café
• Chick-fil-A
• Cíao Gourmet Market
• Crown Diner
• Dunkin’ Express
• Explorer Lounge
• Great Wagon Road
• La Madeleine
• Midwood Smokehouse
• NoDa Brewing Company
• OMB Biergarten
• Papa John’s
• PDQ
• Potbelly Sandwich Shop
• Queen Charlotte’s Kitchen
• Queen’s Tavern
• Red Star Lounge
• Rhino Market & Deli
• Smashburger
• Snap
• Summer House
• Tequileria
• The Great American Bagel Bakery
• Uptown Minibar
• Wendy’s
• Whisky River
• Wicked Weed Brewing
• Wow Bao

Coffee:

• Cinnabon
• Dunkin
• Starbucks

• Cinnabon
• Dunkin’
• Panera Bread

• Starbucks
• The Great American Bagel Bakery

• Beatrix Market
• Starbucks

• Cíao Gourmet Market
• Starbucks
• Triple C Brewing
• CommonSpace

• Dunkin’ Express
• La Madeleine
• Starbucks
• Dunkin’

• Queen Charlotte’s Kitchen
• Snap

Bar:

• Bad Daddy’s Burger Bar 
• Beaudevin
• Black n Blue Bar 
• Captain Jack’s Tavern
• Chalice Bar 
• Chalice Café 
• CommonSpace 
• Explorer Lounge 
• Great Wagon Road
• Hissho Sushi
• Hissho Sushi / First in Flight Bar 
• Midwood Smokehouse
• NoDa Brewing Company 
• OMB Biergarten
• Queen’s Tavern
• Red Star Lounge 
• Sammy’s Beach Bar & Grill 
• Summer House
• Tequileria
• The Taproom
• The Waterman Fish Bar 
• Triple C Brewing 
• Uptown Minibar 
• Whisky River
• Wicked Weed Brewing 

Breakfast:

• Bojangles 
• Brookwood Farms BBQ
• Cíao Gourmet Market
• Cinnabon
• CommonSpace
• Crown Diner
• Explorer Lounge
• Jersey Mike’s 
• La Madeleine 
• Midwood Smokehouse
• PZA
• Red Star Lounge
• Salsarita’s 
• Shake Shack
• Smashburger 
• The Waterman Fish Bar
• Whisky River 

Where Can You Shop at Charlotte Douglas International Airport (CLT)?

Maximize your layover by utilizing the terminal shopping maps. Identify which shops are in your specific concourse to save time. Here is the list of shops at different locations across CLT to enjoy browsing everything from luxury brands to local crafts. 

1. Atrium:

Here are the shops that you will come across in the Atrium area. 

• Baggallini
• Catawba Trade
• Charlotte News & Gifts
• Johnston & Murphy
• Market 704
• Sound Vending
• Travel@ease
  

2. A/B Connector:

Check out the different stores at the A/B connector. 

• 704 Shop

3. A Connector:

Here is what you will find at the A connector. 

• Charlotte’s Landing
• iStore Express
• LEGO

4. D/E Connector:

Let us look into the D/E connector. 

• Brighton
• Hip & Humble
• Kiehl’s
• MAC / Jo Malone
• Pandora
• Spanx
• Tumi
  

5. Concourse A:

Here is an insight into the shops at Concourse A at CLT. 

• Charlotte News & Gifts
• Charlotte’s Landing
• LEGO
• Market Place
• TripAdvisor
• Travel@ease
  

6. Concourse B:

The stores at Concourse B are mentioned below: 

• New South Travelmart
• Queen City Market
• Travel@ease
  

7. Concourse C:

Look into the several gift and souvenir shops you will come across in Concourse C. 

• Charlotte News & Gifts
• iStore Express
• News2You
• On The Square Gift & News
• The Scoreboard
• Travel@ease

8. Concourse D:

When at Concourse D, here are the shops you will find. 

• 3Sixty Duty Free & More
• Travel@ease
• TripAdvisor
  

9. Concourse E:

The Concourse E shops are stated below: 

• LEGO
• Sound Vending
• Travel@ease
• Uptown Exchange
  

10. E Rotunda:

This is the only shop at E Rotunda. 

• Today
  

11. Baggage Claim Area:

Here are the stores at the baggage claim area. 

• Charlotte News & Gifts
• Rocky Mountain Chocolate Factory
• Travel@ease
  

12. The Plaza:

The Plaza has the following shops: 

• Charlotte Supply Co.
• Dylan’s Candy Bar
• iStore

Where Can You Relax at CLT Airport?

Charlotte Douglas ensures traveler comfort through diverse relaxation spots at CLT Airport. Passengers can choose between exclusive lounges, secluded Minute Suites, or the airport’s signature rocking chairs for a restful pre-flight experience.

1. Airport Lounges at CLT Airport:

Here are several lounges at CLT Airport where one can relax and unwind before boarding a flight. 

• American Airlines Admirals Club at Concourse B
  
• American Airlines Admirals Club at Concourse D
  
• American Express Centurion Lounge (AMEX Centurion Lounge)
  
• The Club CLT – A Connector
• Delta Sky Club
  
• USO Lounge – Atrium
  

2. Relaxation, Work & Special Services:

CLT isn’t behind when it comes to passenger relaxation services, from spas to shoeshine and more. Do take a look. 

• Be Relax – A Connector
  
• Be Relax – D/E Connector
  
• Executive Shoeshine – D/E Connector
  
• Gameway – Concourse E
  
• Minute Suites – Atrium
  
• Minute Suites – The Plaza
  
• Provisions by Admirals Club – Concourse A

CLT Airport Parking: Available Options for Travelers

At Charlotte Douglas, we know every trip is different, which is why we offer a wide variety of parking services at CLT Airport. From the convenience of the Hourly Deck for quick pickups to the savings found in our Long Term lots, we have a space ready for every journey and every budget.

• Express Deck Preferred
• Valet Parking
• Express Deck Self-Park
• Hourly Deck
• Daily Decks
• Daily North Lot
• Long Term Lot 1
• Long Term Lot 2
• Cell Phone Lot

CLT Airport Security Wait Times:

Checking the current CLT Airport security wait times online is the best way to start your trip. The lines at CLT usually move quickly, but they often spike during peak travel windows. To get help with this, you can sign up for services at CLT Airport, such as CLEAR or TSA PreCheck, to bypass the standard lines. In addition, always follow the official advice and arrive at least 2 or 3 hours before your flight, depending on the departure type (domestic or international). Doing this makes your time at the security gate much easier and keeps your travel day hassle-free.

CLT Airport Interactive Map:

Using the CLT Airport interactive map helps you navigate the terminal like a pro. You can use the digital tool to pick out the exact services at CLT Airport you need, such as a restaurant or a lounge. The map also shows you the best route and estimates your walking time. Therefore, you can spend less time worrying about where to go and more time relaxing before your flight.

CLT Airport Contact Information:

Getting around the airport is simple with CLT Airport’s support team. You can find help at any terminal information desk. Furthermore, CLT’s team is available by phone or email for any questions you have before you arrive. In short, we are here to make your travel experience better.

Call	Airport Automated Information: 704-359-4910Airport Information/Paging: 704-359-4013Visitor Info Center: 704-359-4027City of Charlotte Aviation Department: 704-359-4900Airport Law Enforcement & Emergency: 704-359-4012Media Queries ONLY: 704-359-4933
Email	media@cltairport.com
Website	https://www.cltairport.com/

Conclusion:

Charlotte Douglas International Airport (CLT) sets the standard for traveler-centric design by blending world-class efficiency with a personal touch. By offering extensive dining, shopping, and essential services under one roof, CLT simplifies air travel. From pet relief stations to efficient transportation and luxury lounges, the airport caters to every passenger’s needs. Ultimately, CLT Airport delivers a seamless, efficient experience that meets the expectations of today’s global travelers.

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