Have a question? Traveling through Brussels Airport can be smooth and stress-free when you know exactly how to reach airport support services. Whether you need help with flight information, lost baggage, special assistance, parking services, or airport directions, the airport offers several customer support options available for travelers around the clock.

But knowing How To Contact Brussels Airport (BRU) is essential information for the passengers. So, worry not! In this guide, we will provide you with all the important contact details of BRU, including Brussels Airport contact number, lost & found support service,  WhatsApp, information desks, online forms, and virtual assistance services. So, let’s get started.

Brussels Airport (BRU) Contact Information & Basic Overview

Knowing the ins and outs of the Brussels Airport (BRU) is important information for passengers who are planning to take off from there. So, for your convenience, below is a complete table of the most important Brussels airport contact numbers, location, codes, and information that travelers may need before or during their journey.

Airport Name & CodeBrussels Airport (BRU)
AddressLeopoldlaan, 1930 Zaventem, Belgium 
Coordinates50.9002° N, 4.4859° E
Total TerminalsSingle Terminal Building with Piers (Gates) A, B, and T
Airlines From the Airport70 Airlines
Main AirlineBrussels Airlines 
Hub ForBrussels Airlines, Lufthansa, TUI fly Belgium, Jet Airways
Number of Runways3 runways
ServesMajor hubs in Europe, Africa, North America, and Asia 
Total DestinationsOver 160 Destinations

Here are the essential Brussels Airlines customer service phone number 24 hours support numbers, which will help you streamline your travel-related issues and let you enjoy a smoother aviation experience. 

ServiceContact DetailsPurpose
Main Customer Support+32 2 620 91 40General airport inquiries
WhatsApp Supporthttps://api.whatsapp.com/send?phone=3227536899 Quick messaging assistance
Brussels Airport contact emailcustomer.care@brusselsairport.beComplaints & feedback
Official WebsiteBrussels Airport Official SiteFlights, services & updates
Online Contact FormContact FormSubmit support requests
Lost and found Brussels Airport+32 2 620 91 40Lost items in the terminal
Airport AddressLeopoldlaan, 1930 Zaventem, BelgiumAirport headquarters

Here’s How To Contact Brussels Airport Customer Service

Passengers can contact Brussels Airport customer service 24/7 for travel-related support. The airport team helps travelers with a number of things and makes their travel smoother and an enjoyable experience. The team of the BRU customer support desk will help you with:-

  • Flight information
  • Check-in assistance
  • Airport facilities
  • Parking information
  • Security guidance
  • Terminal directions
  • Accessibility services
  • Travel documentation support

Main Brussels Airport Phone Number

DepartmentPhone Number
Brussels Airport contact number+32 2 620 91 40
WhatsApp Assistancehttps://api.whatsapp.com/send?phone=3227536899 

The airport advises travelers to contact their airline directly for booking changes, cancellations, or baggage claims related to flights.

Brussels Airport Information Desk Details

One of the most useful services for travelers is the airport information desk, where passengers can receive face-to-face assistance. This service is beneficial to those who don’t know how to contact Brussels Airport Bru International. According to the official airport website, Brussels Airport has multiple information points inside the terminal.

Information Desk Locations

Information DeskLocationOpening Hours
Departures Hall Information DeskOpposite Check-in Row 3Daily: 6:00 AM – 9:00 PM
Baggage Hall Information DeskNext to Carousel 5Daily: 6:00 AM – 9:00 PM
Airport Crew AssistanceThroughout terminalAvailable 24/7

Services Available at the Information Desk

The team of professionals available at the Brussels Airport information desks helps passengers with a number of things. It includes assistance with:-

  • Terminal maps and navigation
  • Check-in counters
  • Flight schedules
  • Airport transfers
  • Public transportation guidance
  • Parking services
  • Special assistance requests
  • General travel information

The airport also provides staff members wearing green “May I Help You?” shirts who assist travelers throughout the BRU Airport terminal at any time.

Brussels Airport Lost & Found Contact Details

Lost baggage and misplaced personal belongings are among the most common travel concerns that a number of passengers face during their arrival and departure at the airport. In such cases, the Brussels Airport provides dedicated Lost & Found services for passengers. They can call the BRU lost & found service and get professional help within minutes. 

Brussels Airport lost and found contact number

ServicePhone NumberBrussels airport lost and Found email
Brussels Airport Lost & Found+32 2 620 91 40Via online form, Click Here!
Alyzia Lost & Found+32 78 48 07 84lostandfound.bru@dirby.fr 
Brussels Airlines Lost Property+32 2 788 33 44lost.properties@brusselsairlines.com 
Brussels Airlines Baggage Servicebaggageservice@brusselsairlines.com 
Securitas Lost & Found+32 2 753 77 07founditemsbru@securitas.be 
Securitas Baggage Supportbaggagebruair@securitas.be 

What To Do If You Lose Something at BRU?

If you lose an item at BRU Airport, you can:-

  1. Contact the airport immediately.
  2. Provide a detailed description of the item.
  3. Mention your terminal and flight details.
  4. Submit an online lost property request.

Items lost inside aircraft cabins are usually handled by the airline or baggage service provider rather than the airport itself.

Brussels Airport Social Media & Online Support

Travelers can also contact the airport through social media channels for updates and quick communication.

PlatformAvailability
WhatsApphttps://api.whatsapp.com/send?phone=3227536899 
Twitter https://twitter.com/brusselsairport 
Facebookhttps://www.facebook.com/brusselsairport/ 
Instagramhttps://www.instagram.com/brusselsairport/ 
Linkedinhttps://be.linkedin.com/company/the-brussels-airport-company-tbac 
Youtubehttps://www.youtube.com/channel/UCanMV3FxgqJrkktwez_ri7w 

Chat With “Bruce” – Brussels Airport Virtual Assistant

Brussels Airport offers an online virtual assistant called BRUce that helps travelers find quick answers.

BRUce Can Help Passengers With:

  • Baggage information
  • BRU Security wait times
  • Flight updates
  • Transportation guidance
  • Airport maps
  • Travel document advice

The chatbot is available through the official airport website and mobile app.

Special Assistance Contact at Brussels Airport

Passengers with reduced mobility or special travel requirements can request support services before their flight.

ServiceHow To Request
Special Assistance Welcome Deskhttps://www.brusselsairport.be/en/passengers/at-the-airport/passengers-with-reduced-mobility/travelling-with-assistance 
Locationbehind check-in row 2
Wheelchair AssistanceContact the airline or airport at least 48 hours before departure
Medical AssistanceThrough airport support
Special Needs ServicesAvailable at the terminal

Travelers are advised to request assistance at least 48 hours before departure for the best experience.

Your travel companion: The Brussels Airport app

With the Brussels Airport mobile application, you have everything you need for your journey at your fingertips. By accessing this app, you can keep a check on real-time flight info, chat with BRUce, discover airport services, and much more!

ServiceLink
Brussels Airport Mobile Apphttps://www.brusselsairport.be/nl/app 

Aviation Development Department Contact (Brussels Airport)

For aviation-related development queries, collaboration requests, or industry communication, you may contact the Aviation Development department directly via email.

DepartmentContact DetailPurpose
Aviation Development Departmentairline@brusselsairport.be Aviation development inquiries, airline coordination, and industry communication

Brussels Airport Emergency Contacts

Below is a complete consolidated emergency contact table for Brussels Airport (BRU), covering medical emergencies, police services, airport rescue team, and the Federal Airport Health Authority (Saniport).

All Emergency Contacts at Brussels Airport

Service / DepartmentContact NumberAvailabilityPurpose / When to Use
Brussels Airport Rescue Team (Medical Emergency)Call 112 (European Emergency Number)24/7Urgent medical assistance for passengers, visitors, and staff
European Emergency Number11224/7General emergency (medical, fire, life-threatening situations)
Airport Police Services (Aviation + Judicial Police)+32 2 709 66 6624/7Security issues, crime reporting, and border control assistance
Federal Airport Health Authority (Saniport – Main Office)+32 (0)2 720 06 78Office hours / operational supportHealth inspections, disease control, and hygiene regulation
Saniport Emergency Contact+32 (0)475 44 00 5324/7 (urgent cases)Urgent public health concerns at the airport

Final Thoughts

Done reading? Now that you know how to contact Brussels Airport (BRU), navigating the airport will become much easier for you, won’t it? The airport provides several convenient ways for travelers to receive help before, during, and after their journey. From 24/7 Brussels Airport contact number and WhatsApp assistance to dedicated information desks and Brussels Airport lost and found contact number, passengers can easily access the support they need. For the latest updates, airport maps, travel alerts, and official support resources, visit the airport’s Official Website.

Frequent Questions!

How do I contact Brussels Airlines customer service?

You can call Brussels Airport customer service at +32 2 620 91 40.

How do I email Brussels Airport security?

The official email of Brussels Airport is customer.care@brusselsairport.be.

Is Brussels Airport open on 24/7?

Indeed! The Brussels Airport operates 24/7 for passengers’ convenience. 

Are there two airports in Brussels?

Indeed! There are 2 major airports in Brussels handling aviation to and from the country. They are: the Brussels Airport (BRU) and the Brussels South Charleroi Airport (CRL).

How do I email Brussels Airlines lost luggage?

The Brussels airport lost, and Found email address is lost.properties@brusselsairlines.com.

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