Have a question? Traveling through Brussels Airport can be smooth and stress-free when you know exactly how to reach airport support services. Whether you need help with flight information, lost baggage, special assistance, parking services, or airport directions, the airport offers several customer support options available for travelers around the clock.
But knowing How To Contact Brussels Airport (BRU) is essential information for the passengers. So, worry not! In this guide, we will provide you with all the important contact details of BRU, including Brussels Airport contact number, lost & found support service, WhatsApp, information desks, online forms, and virtual assistance services. So, let’s get started.
Knowing the ins and outs of the Brussels Airport (BRU) is important information for passengers who are planning to take off from there. So, for your convenience, below is a complete table of the most important Brussels airport contact numbers, location, codes, and information that travelers may need before or during their journey.
| Airport Name & Code | Brussels Airport (BRU) |
| Address | Leopoldlaan, 1930 Zaventem, Belgium |
| Coordinates | 50.9002° N, 4.4859° E |
| Total Terminals | Single Terminal Building with Piers (Gates) A, B, and T |
| Airlines From the Airport | 70 Airlines |
| Main Airline | Brussels Airlines |
| Hub For | Brussels Airlines, Lufthansa, TUI fly Belgium, Jet Airways |
| Number of Runways | 3 runways |
| Serves | Major hubs in Europe, Africa, North America, and Asia |
| Total Destinations | Over 160 Destinations |
Here are the essential Brussels Airlines customer service phone number 24 hours support numbers, which will help you streamline your travel-related issues and let you enjoy a smoother aviation experience.
| Service | Contact Details | Purpose |
| Main Customer Support | +32 2 620 91 40 | General airport inquiries |
| WhatsApp Support | https://api.whatsapp.com/send?phone=3227536899 | Quick messaging assistance |
| Brussels Airport contact email | customer.care@brusselsairport.be | Complaints & feedback |
| Official Website | Brussels Airport Official Site | Flights, services & updates |
| Online Contact Form | Contact Form | Submit support requests |
| Lost and found Brussels Airport | +32 2 620 91 40 | Lost items in the terminal |
| Airport Address | Leopoldlaan, 1930 Zaventem, Belgium | Airport headquarters |
Passengers can contact Brussels Airport customer service 24/7 for travel-related support. The airport team helps travelers with a number of things and makes their travel smoother and an enjoyable experience. The team of the BRU customer support desk will help you with:-
| Department | Phone Number |
| Brussels Airport contact number | +32 2 620 91 40 |
| WhatsApp Assistance | https://api.whatsapp.com/send?phone=3227536899 |
The airport advises travelers to contact their airline directly for booking changes, cancellations, or baggage claims related to flights.
One of the most useful services for travelers is the airport information desk, where passengers can receive face-to-face assistance. This service is beneficial to those who don’t know how to contact Brussels Airport Bru International. According to the official airport website, Brussels Airport has multiple information points inside the terminal.
| Information Desk | Location | Opening Hours |
| Departures Hall Information Desk | Opposite Check-in Row 3 | Daily: 6:00 AM – 9:00 PM |
| Baggage Hall Information Desk | Next to Carousel 5 | Daily: 6:00 AM – 9:00 PM |
| Airport Crew Assistance | Throughout terminal | Available 24/7 |
The team of professionals available at the Brussels Airport information desks helps passengers with a number of things. It includes assistance with:-
The airport also provides staff members wearing green “May I Help You?” shirts who assist travelers throughout the BRU Airport terminal at any time.
Lost baggage and misplaced personal belongings are among the most common travel concerns that a number of passengers face during their arrival and departure at the airport. In such cases, the Brussels Airport provides dedicated Lost & Found services for passengers. They can call the BRU lost & found service and get professional help within minutes.
| Service | Phone Number | Brussels airport lost and Found email |
| Brussels Airport Lost & Found | +32 2 620 91 40 | Via online form, Click Here! |
| Alyzia Lost & Found | +32 78 48 07 84 | lostandfound.bru@dirby.fr |
| Brussels Airlines Lost Property | +32 2 788 33 44 | lost.properties@brusselsairlines.com |
| Brussels Airlines Baggage Service | — | baggageservice@brusselsairlines.com |
| Securitas Lost & Found | +32 2 753 77 07 | founditemsbru@securitas.be |
| Securitas Baggage Support | — | baggagebruair@securitas.be |
If you lose an item at BRU Airport, you can:-
Items lost inside aircraft cabins are usually handled by the airline or baggage service provider rather than the airport itself.
Travelers can also contact the airport through social media channels for updates and quick communication.
| Platform | Availability |
| https://api.whatsapp.com/send?phone=3227536899 | |
| https://twitter.com/brusselsairport | |
| https://www.facebook.com/brusselsairport/ | |
| https://www.instagram.com/brusselsairport/ | |
| https://be.linkedin.com/company/the-brussels-airport-company-tbac | |
| Youtube | https://www.youtube.com/channel/UCanMV3FxgqJrkktwez_ri7w |
Brussels Airport offers an online virtual assistant called BRUce that helps travelers find quick answers.
BRUce Can Help Passengers With:
The chatbot is available through the official airport website and mobile app.
Passengers with reduced mobility or special travel requirements can request support services before their flight.
| Service | How To Request |
| Special Assistance Welcome Desk | https://www.brusselsairport.be/en/passengers/at-the-airport/passengers-with-reduced-mobility/travelling-with-assistance |
| Location | behind check-in row 2 |
| Wheelchair Assistance | Contact the airline or airport at least 48 hours before departure |
| Medical Assistance | Through airport support |
| Special Needs Services | Available at the terminal |
Travelers are advised to request assistance at least 48 hours before departure for the best experience.
With the Brussels Airport mobile application, you have everything you need for your journey at your fingertips. By accessing this app, you can keep a check on real-time flight info, chat with BRUce, discover airport services, and much more!
| Service | Link |
| Brussels Airport Mobile App | https://www.brusselsairport.be/nl/app |
For aviation-related development queries, collaboration requests, or industry communication, you may contact the Aviation Development department directly via email.
| Department | Contact Detail | Purpose |
| Aviation Development Department | airline@brusselsairport.be | Aviation development inquiries, airline coordination, and industry communication |
Below is a complete consolidated emergency contact table for Brussels Airport (BRU), covering medical emergencies, police services, airport rescue team, and the Federal Airport Health Authority (Saniport).
| Service / Department | Contact Number | Availability | Purpose / When to Use |
| Brussels Airport Rescue Team (Medical Emergency) | Call 112 (European Emergency Number) | 24/7 | Urgent medical assistance for passengers, visitors, and staff |
| European Emergency Number | 112 | 24/7 | General emergency (medical, fire, life-threatening situations) |
| Airport Police Services (Aviation + Judicial Police) | +32 2 709 66 66 | 24/7 | Security issues, crime reporting, and border control assistance |
| Federal Airport Health Authority (Saniport – Main Office) | +32 (0)2 720 06 78 | Office hours / operational support | Health inspections, disease control, and hygiene regulation |
| Saniport Emergency Contact | +32 (0)475 44 00 53 | 24/7 (urgent cases) | Urgent public health concerns at the airport |
Done reading? Now that you know how to contact Brussels Airport (BRU), navigating the airport will become much easier for you, won’t it? The airport provides several convenient ways for travelers to receive help before, during, and after their journey. From 24/7 Brussels Airport contact number and WhatsApp assistance to dedicated information desks and Brussels Airport lost and found contact number, passengers can easily access the support they need. For the latest updates, airport maps, travel alerts, and official support resources, visit the airport’s Official Website.
Frequent Questions!
You can call Brussels Airport customer service at +32 2 620 91 40.
The official email of Brussels Airport is customer.care@brusselsairport.be.
Indeed! The Brussels Airport operates 24/7 for passengers’ convenience.
Indeed! There are 2 major airports in Brussels handling aviation to and from the country. They are: the Brussels Airport (BRU) and the Brussels South Charleroi Airport (CRL).
The Brussels airport lost, and Found email address is lost.properties@brusselsairlines.com.