Shanghai Pudong International Airport (PVG)

Shanghai Pudong International Airport (PVG) is the main international airport in Shanghai, China, where countless journeys begin. As one of the world’s busiest airports, it welcomes travelers from every corner of the globe with two modern terminals and an extensive network of international flights. 

From check-in to boarding, Pudong Airport offers everything. If you are flying through PVG, this guide will help you navigate the airport with ease and make the most of your time before takeoff.

Check Out Shanghai Pudong International Airport (PVG) Deets

Pudong Airport is a major aviation hub that is certified as a 3-star airport for its convenient facilities. In the table below, you will find all the key details along with the essential contact details to reach its customer service team.

Airport NameShanghai Pudong International Airport
IATA CodePVG
PVG Airport Address4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China
Hub forChina Eastern Airlines, Air China, Juneyao Air, and Spring Airlines
Shanghai Airport Contact Number+86 21 96990
PVG TerminalsTwo main terminals (T1 and T2) connected with Satellite Halls (S1 and S2)
Feedbackpvg-service@shairport.com 
Official Websitehttps://www.avinex.com/index.html 

A Glance at Shanghai Pudong Airport Terminals

The airport has a unique H-shaped design, with Terminal 1 (T1) and Terminal 2 (T2) on either side, connected by the Satellite Hall (S1 & S2) in the middle.

  • PVG Terminal 1 (T1):- It has 3 floors and features 28 gates. Mainly serves China Eastern Airlines, Shanghai Airlines, and a few international airlines.
  • PVG Terminal 2 (T2):- Serves Star Alliance, Oneworld, and many major international airlines.
  • Satellite Hall (S1 & S2):- Located between Pudong Airport Terminals, this large satellite terminal is connected by an automated people mover. It handles many international flights and offers a wide range of shops, restaurants, lounges, and comfortable seating.

You can walk between T1 and T2 in about 15-20 minutes via covered corridors, or use the free 24/7 airport shuttle buses operating from level 1.

Airlines Flying Out of Shanghai Pudong International Airport

Pudong Airport connects to destinations across Asia, Europe, North America, Oceania, Africa, and the Middle East, with more than 80 airlines operating from the airport.

Shanghai Pudong Airport Terminal 1 Airlines

The following airlines operate at T1 inside PVG:-

AirlineCheck-in CounterCustomer ServiceWebsite
IndiGoE400-1010-860https://www.goindigo.in/
Vietnam AirlinesE+86-10-84541196 ext. 28/29https://www.vietnamairlines.com/
China Eastern AirlinesA, B, J, K, L, M95530http://www.ceair.com/
Shanghai AirlinesA, C (Self-service), J, K, L, M95530http://www.ceair.com/
China United AirlinesA400-102-6666http://www.flycua.com/
China AirlinesG400-888-6998https://www.china-airlines.com/
Air FranceE400-810-6251http://www.airfrance.com.cn
KLM Royal Dutch AirlinesE400-880-8222http://www.klm.com
Japan AirlinesF400-888-0808https://www.jal.com
Jin AirE—http://www.jinair.com/ 
Korean AirH400-658-8888https://www.koreanair.com
Delta Air LinesG, H400-120-2364http://zh.delta.com/

Shanghai Pudong Airport Terminal 2 Airlines

Passengers flying with the below-listed will depart from T2:-

AirlineCheck-in CounterCustomer ServiceWebsite
China Express AirlinesL95332https://www.chinaexpressair.com/
Batik Air MalaysiaF+86-020-36062297https://www.batikair.com/
Chang’an AirlinesA95071199https://www.airchangan.com/
Okay AirwaysA95307https://www.okair.net
Air AstanaG+86-10-64651030https://airastana.com/
Air IndiaK—https://www.airindia.com/
Aurora AirlinesE—https://www.flyaurora.ru
Jeju AirH1599-1500https://www.jejuair.net
SCAT AirlinesE—https://www.scat.kz/
MIAT Mongolian AirlinesK976-11-333999https://www.miat.com
Indonesia AirAsia*H400-863-1088—
Air SerbiaE4008-520-115https://www.airserbia.com
Gulf AirK+852-37055775https://www.gulfair.com/
Thai VietJet AirE+84-19001886https://www.vietjetair.com/
Rossiya AirlinesH+7-495-1397777https://www.rossiya-airlines.com/
AirAsia MalaysiaK0512-85557711http://www.airasia.com 
Eastar JetE——
Cebu PacificG——
S7 AirlinesE400-007-0725https://www.s7-airlines.com/
Jetstar JapanC——
EgyptAirB+86-10-85275000https://www.egyptair.com/
VietJet AirB(+84) 19001886https://www.vietjetair.com/
Spring Airlines JapanJ+86-21-68355066https://jp.ch.com
Thai AirAsia XK—https://www.airasia.com
Thai Lion AirF—https://www.lionair.co.id/
Air ChinaH, K95583http://www.airchina.com.cn/
China Southern AirlinesB95539http://www.csair.com/ 
Juneyao AirlinesJ, L95520http://www.juneyaoair.com/
Spring AirlinesJ, M95524https://www.ch.com/
Beijing Capital AirlinesA95375https://www.jdair.net
Jinpeng AirlinesA95071888http://www.yzr.com.cn/
9 AirL400-105-1999https://www.9air.com
Chengdu AirlinesL956028https://www.cdal.com.cn/
Urumqi AirlinesA95334https://www.urumqi-air.com
Shenzhen AirlinesK95361http://www.shenzhenair.com/
Sichuan AirlinesL400-830-0999https://www.sichuanair.com/
Tianjin AirlinesA95350http://www.tianjin-air.com
Hainan AirlinesA, C95339http://www.hnair.com/
Kunming AirlinesA0871-96598https://www.airkunming.com/
Lucky AirA95326http://www.luckyair.net/
Xiamen AirlinesA95557http://www.xiamenair.com/ 
Hebei AirlinesA0311-96699http://www.hbhk.com.cn
UNI AirH+86-21-80420168http://www.uniair.com.tw
Shandong AirlinesK95369https://www.sda.cn/
Austrian AirlinesC+86-400-881-0770https://www.austrian.com
AirAsia XK0512-85557711http://www.airasia.com 
EmiratesC, F400-882-2380http://www.emirates.com
EVA AirH+86-21-80420168https://www.evaair.com/
Hong Kong AirlinesB95071500https://www.hongkongairlines.com/
Loong AirA956199https://www.loongair.cn
Ethiopian AirlinesD400-807-1787https://www.ethiopianairlines.com/
Air MacauH+86-21-62481110http://www.airmacau.com.cn/
LufthansaC+86-21-53524999http://www.lufthansa.com
AeroflotE+86-21-68355510http://www.aeroflot.ru
FinnairC+86-21-60314544http://www.finnair.com
Cathay PacificD400-815-2888https://www.cathaypacific.com/
Asiana AirlinesK400-650-8000http://cn.flyasiana.com/
Air CanadaD, G400-112-2776http://www.aircanada.com
Qatar AirwaysG400-994-9991http://www.qatarairways.com
Malaysia AirlinesD400-601-5331http://www.malaysiaairlines.com
American AirlinesF400-818-7333http://www.aa.com
United AirlinesE400-883-4288https://www.united.com/
ANA (All Nippon Airways)C, D400-882-8888http://www.ana.co.jp
SWISSC400-882-0880https://www.swiss.com
Thai AirwaysC+86-21-33664000http://www.thaiairways.com
Turkish AirlinesD021-32220022http://www.turkishairlines.com
West AirA95373https://www.westair.cn/
Singapore AirlinesC, E400-870-9388http://www.singaporeair.com
Air New ZealandC+86-21-23253333http://www.airnewzealand.cn
Mahan AirH021-62473300http://www.mahan.aero
Garuda IndonesiaF021-52391000http://www.garuda-indonesia.com
British AirwaysG400-881-0207http://www.britishairways.com
Philippine AirlinesE+86-21-62798765http://www.philippineairlines.com
Peach AviationE+86-21-52955330https://www.flypeach.com

What are the Security Wait Times at Pudong Airport?

Shanghai Pudong Airport wait times typically range from 10 to 35 minutes, but they can stretch a bit during peak rush hours. Wanna track live wait times before reaching the airport? Just check out the PVG official website for real-time updates.

Pudong Airport Check-in Info

To complete check-in at PVG, you can use the following methods and save your time.

  • Online Check-in:- Most airlines let you check in online or through their mobile app 24-48 hours before departure, making it easy to get your boarding pass in advance.
  • Self-Service Check-in:- Both Terminal 1 and Terminal 2 have self-service kiosks and baggage drop counters for eligible airlines, helping you avoid long queues.
  • Terminal 1 (T1): Available for China Eastern Airlines and Shanghai Airlines.
  • Terminal 2 (T2): Available for Juneyao Airlines, Air China, Spring Airlines, China Southern Airlines, Sichuan Airlines, Hainan Airlines, Singapore Airlines, Emirates, Thai Airways, and ANA.

For a specific counter assignment for your airline, you can check the airline directory above.

Where is the Baggage Claim at PVG in Shanghai?

You can find baggage claim in the Arrivals area after you clear immigration (for international flights) or after you exit your flight (for domestic flights). Check the flight information screens in the arrivals area to find your assigned baggage carousel number. Follow the signs to the correct carousel to collect your luggage.

Lost & Found at Pudong Airport (PVG)

If you’ve misplaced an item at Shanghai Pudong International Airport, you can visit the Lost & Found Office to report, track, or collect your belongings. The service is available in both terminals, with a 24-hour hotline and email support: lostandfound@shairport.com.

TerminalLocationContact
Terminal 1Opposite Gate 8 in the 1st Floor Arrival Hall021-96990 (24 hours)
Terminal 22nd Floor Arrival Hall, next to International Arrivals Exit 2A021-96990 (24 hours)

Pudong Airport Parking Spaces 

Pudong International Airport provides convenient parking options for both short-term and long-term stays. The airport offers dedicated parking garages near both terminals, along with a long-term parking facility connected by a free shuttle bus.

Parking Garages

PVG has three main parking facilities:-

Parking FacilityCapacityBest For
P1 Parking Garage2,772 spacesShort-term parking, Terminal 1 access
P2 Parking Garage2,401 spacesShort-term parking, Terminal 2 access
P4 Long-Term Parking Garage4,850 spacesLong-term parking

Parking Fees

P1 & P2 Parking Garages:-

Parking DurationFee
First 2 hours¥10 per hour
After 2 hours¥5 per hour
Maximum charge (per 24 hours)¥130

For P4 Long-Term Parking Garage:-

Parking DurationFee
Hourly rate¥5 per hour
Maximum daily charge¥60 per 24 hours

Important Parking Information

The key details you should know before parking your vehicles in the lots are:-

FeatureDetails
Free parkingFirst 20 minutes are free in P1, P2, and P4 (on the first day of entry)
Billing methodParking is charged hourly. Any part of an hour is rounded up to a full hour.
Daily calculationEvery 24-hour period is counted as one parking day.
Effective pricingCurrent rates have been in effect since 31 December 2019.
Accessible parkingDesignated parking spaces are available for passengers with special needs.
Parking enquiry+86 21 68340385

Vehicle Height Restrictions

Your vehicles should match the dimensions limit.

Parking GarageHeight Limit
P1Bus level: 3.8 mB1 & B2: 1.8 m
P2Bus level: 3.7 mB1 & B2: 2.0 m
P4Maximum height: 2.0 m (No parking for large vehicles)

Note:- Large vehicles are charged double the standard parking fee where parking is permitted.

Free Shuttle Bus (P4 – Terminal 1 – Terminal 2)

A complimentary shuttle bus operates between the P4 Long-Term Parking Garage, Terminal 1, and Terminal 2, making it easy to reach the terminals after parking.

DetailsInformation
RouteP4 Parking Garage ↔ Terminal 1 ↔ Terminal 2
FrequencyEvery 10–15 minutes
Operating Hours24 hours a day
FareFree

Convenient Services at Pudong Airport in Shanghai

Shanghai Pudong International Airport (PVG) offers essential services to meet all your traveling needs. 

Luggage Storage

Traveling with extra bags or planning to explore the city before your flight? Shanghai Pudong International Airport offers secure luggage storage in both terminals, with flexible storage options for up to two months.

TerminalLocationService HoursContact
Terminal 1Departure Hall, 3rd Floor (between Gates 4 & 5)06:00–24:00021-68345201 (06:00–24:00)021-68340082 (24 hours)
Arrival Hall, 1st Floor (opposite Gate 7)06:00–24:00021-68346610 (06:00–24:00)021-68340082 (24 hours)
Terminal 2Departure Hall, 3rd Floor (near Island A)24 hours021-68340065 (06:00–24:00)021-68340082 (24 hours)
Arrival Hall, 2nd Floor (next to International Arrivals Exit 2A)06:00–24:00021-68340082 (24 hours)

Express Delivery Service

Need to send your luggage, documents, or parcels while you’re at the airport? Shanghai Pudong International Airport has SF Express service points in both terminals, making it easy to ship items without leaving the airport.

TerminalLocationService Hours
Terminal 1Arrival Hall, 1st Floor (next to Gate 6)06:00–24:00
Domestic Departures (opposite Gates 8–9)09:00–19:00
Terminal 2Asia Street, Wuzhou North Road, 2nd Floor (near the Terminal 2 entrance)06:00–24:00
Domestic Mixed-Flow Zone (opposite Starbucks near Gate C65)09:00–19:00

Temporary Boarding Pass Counter

Lost or forgotten your ID? You must get a Temporary Boarding Certificate at the airport that will allow you to complete check-in and board your flight if you meet the requirements.

ServiceDetails
LocationWuzhou Middle Road, near Terminal 1
Service Hours06:00–22:00
Contact021-68345653

Luggage Packing Service

You can protect your bags with the airport’s luggage packing service. It’s a convenient option for securing your luggage, especially if you’re carrying fragile items or want extra protection during your journey.

TerminalLocationService Hours
Terminal 1Departure Hall, 3rd Floor (between Gates 1 & 2)05:10–17:10
Departure Hall, 3rd Floor (between Gates 14 & 15)13:30–23:30
Terminal 2Departure Hall, 3rd Floor (near Gate 21)24 hours
Departure Hall, 3rd Floor (near Gate 28)07:30–22:30

Luggage Delivery Service

Don’t want to carry your bags around? Shanghai Pudong International Airport offers a paid luggage delivery service that can send your baggage from the airport to destinations across China, or from selected locations in Shanghai directly to the airport.

TerminalLocationService Hours
Terminal 1SF Express, Arrival Hall, 1st Floor (next to Gate 6)24 hours
Terminal 2SF Express, Transportation Center, 2nd Floor, Asia Street, Wuzhou North Road (near the Terminal 2 entrance)24 hours

Charging Points

Need to charge your phone or other devices before your flight? Pudong Airport provides power outlets across Terminals 1 and 2, as well as the S1 and S2 Satellite Halls, so passengers can stay connected while waiting.

AreaCharging Locations
Terminal 1Departure Area: Gates 4 and 8–9Arrival Area: Gates 2 and 15International and Domestic Departure Level Boarding Gates
S1 Satellite HallDomestic mixed-flow waiting area and international departure waiting area
Terminal 2Departure Area: Gates 20, 22, 25, and 29Arrival Area: Opposite Gates 2A and 2C, and Arrival Gate 29International and Domestic Departure Level Boarding Gates
S2 Satellite HallDomestic mixed-flow waiting area and international departure waiting area

Passenger Rest Areas

If you have a long layover or an overnight wait, Shanghai Pudong International Airport offers dedicated rest areas where passengers can relax and take a break. Both terminals provide 24-hour overnight rest areas, along with paid, comfortable rest spaces for travelers who need extra comfort.

Terminal / AreaLocation
Terminal 1 – Overnight Rest AreaNear Gate 2 in the arrival lobby
Near Gates 6 and 7 in the domestic departure area
S1 Satellite Hall – Overnight Rest AreaNear H105 boarding gate in the domestic mixed-flow zone
Near Gate G139 for international departures
Terminal 1 – Paid Rest AreaNear International Departure Gates 25–26
Terminal 2 – Overnight Rest AreaNear C71 boarding gate in the domestic mixed-flow zone
Near C91–98 boarding gates in the domestic mixed-flow zone
Near Gate 29 in the arrival lobby
S2 Satellite Hall – Overnight Rest AreaNear H177 boarding gate in the domestic mixed-flow zone
Near Gate G148 for international departures
Terminal 2 – Paid Rest AreaNear International Departure Gate D64

Tax Refund Counters

International travelers can complete their tax refund process at PVG before departure. First, complete the customs verification, then visit the tax refund counter in the departure area to receive your refund.

Terminal / AreaServiceLocationService HoursContact
Terminal 1Customs Tax Refund VerificationCustoms declaration counter opposite Gate 11 in the departure hallBased on flight operating hours—
Tax Refund Counter (China Construction Bank)International & Hong Kong, Macao, Taiwan departure waiting area near Gates 19–2024 hours021-68330079
S1 Satellite HallTax Refund Counter (Bank of China)International & Hong Kong, Macao, Taiwan departure waiting area near Gate G13524 hours021-68356850
Terminal 2Customs Tax Refund VerificationCustoms declaration counter opposite Gate 25 in the departure hallBased on flight operating hours—
Tax Refund Counter (Bank of China)International & Hong Kong, Macao, Taiwan departure waiting area near Gate D8324 hours021-68330115
S2 Satellite HallTax Refund Counter (China Construction Bank)International & Hong Kong, Macao, Taiwan departure waiting area near Gate G15224 hours—

Electric Vehicle (EV) Shuttle Service

The airport provides an electric shuttle service inside the restricted departure area. This service connects passengers between the boarding areas and waiting zones for a small fee (¥10 per person per trip).

Terminal / AreaService LocationService Hours
Terminal 1S1 Domestic Mixed Flow Area09:00–20:30
Terminal 2T2 Domestic Mixed Flow Area06:00–22:00
S2 Satellite HallS2 Domestic Mixed Flow Area09:00–20:30

Outdoor Smoking Areas at Pudong Airport

Smoking is permitted only in designated outdoor areas at Shanghai Pudong International Airport. Passengers can find smoking zones near selected gates, arrival areas, and remote boarding areas across both terminals and satellite halls.

Terminal / AreaSmoking Area Location
Terminal 1Outside Gate 1 on the 3rd Floor Departure Level
Outside Gate 14 on the 3rd Floor Departure Level
Domestic Departure Remote Gate Waiting Area: 200–203
International & Hong Kong, Macao, Taiwan Departure Remote Gate Waiting Area: 213–216
Outside Gate 1 on the 1st Floor Arrival Level
Outside Gate 15 on the 1st Floor Arrival Level
S1 Satellite HallDomestic Departure Remote Gate Waiting Area: H501–502
International Departure Remote Stand Waiting Hall: G551–552
Terminal 2Outside Gate 20 on the 3rd Floor Departure Level
Outside Gate 29 on the 3rd Floor Departure Level
Domestic Departure Remote Gate Waiting Area: 218–221
Open-air platform near VIP Lounges 68 and 69 in the International & Hong Kong, Macao, Taiwan Departure Waiting Hall
Outside Door 27 on the 1st Floor
S2 Satellite HallDomestic Departure Remote Gate Waiting Area: H601–602
International Departure Remote Stand Waiting Hall: G651–652
Transportation Center2nd floor, at the entrance to the stairs of Asia Street, Wuzhou North Road
2nd floor, at the entrance of the stairs to Asia Street on Wuzhou South Road

Free Wi-Fi Service

Pudong International Airport provides free Wi-Fi coverage throughout all passenger areas inside the terminals. Passengers can connect to AirportPVG-Free-WiFi and use Wi-Fi ticket dispensers available at various locations to access the service.

Terminal / AreaWi-Fi Ticket Dispenser Location
Terminal 1Domestic Departures: Gate 8
International Departures: Gate 18
International Departures: Gate 20
International Departures Information Counter
International Arrivals: Gate 19
S1 Satellite HallInternational Departures: Gates G118, G120, and G551
International Arrivals: Near transit fingerprint recognition area, next to border control and customs health declaration machines
International to Domestic Transfer: Customs Waiting Area
Terminal 2Domestic Departures: Gate C58
International Departures: Next to the flight information display screen at the security checkpoint
International Departures: Gate D75
International Departures: Between Gates D71 and D73
International Departures: Gates D227 and D232
International Departures Information Counter
International Arrivals: Gate 71
International Arrivals: Gate 77
International Arrivals: Gate 75
International Arrivals Information Counter
Customs Health Declaration Counter
S2 Satellite HallDomestic Arrivals: Near the elevator for domestic arrivals
International Departures: Gate G169

Medical Services

The airport provides 24-hour medical services across both terminals and satellite halls for any emergency health issues. Medical clinics and consultation rooms are available for passengers who need assistance before their flight or after arrival.

Terminal / AreaLocationService HoursContact
Terminal 1Next to Gate 1 on the departure level24 hours021-68347007, 021-68347008
6-meter level, near Gate 924 hours021-68347007, 021-68347008
Office C2-206, between International Arrivals Bridge 21 and Bridge 2224 hours021-68347007, 021-68347008
S1 Satellite Hall6.9-meter-high consultation room, near H119 Bridge in the domestic mixed-flow area24 hours021-68347007, 021-68347008
12.9-meter-high consultation room, near G119 International Departure Bridge (service suspended)——
Terminal 2Clinic next to Gate 20 on the departure level24 hours021-68347007, 021-68347008
Between Bridges 73 and 75 of the International Arrivals Concourse24 hours021-68347007, 021-68347008
Office 2PS10-07, intersection of Wuzhou South Road and Asia Street08:00–20:00021-68347007, 021-68347008
S2 Satellite Hall6.9-meter-high consultation room, near H170 Bridge in the domestic mixed-flow area24 hours021-68347007, 021-68347008
12.9-meter-high consultation room, near G170 International Departure Bridge (service suspended)——

Banks & Currency Exchange

Passengers can access banking services at PVG for foreign currency exchange and other basic banking needs. Shanghai Pudong Development Bank counters are available in both terminals during daytime hours.

TerminalBank LocationService Hours
Terminal 1Near Gate 9 in the departure public area (1A-J1)09:00–17:00
Terminal 2Near Check-in Area B in the public departure area (2A-J6)09:00–17:00

Currency Exchange at PVG

Need to exchange money before your journey? Check out the following locations:-

Terminal / AreaService Provider & LocationService HoursContact
Terminal 1Shanghai Pudong Development Bank — Near Gate 9 in the departure public area (1A-J1)09:00–17:00021-68339112
Ctrip Foreign Exchange — International & Hong Kong, Macao, Taiwan departures, after Security Checkpoint 1B-J2 on the left24 hours021-68345817
Ctrip Foreign Exchange — International & Hong Kong, Macao, Taiwan arrivals, after border inspection, right side at 1E-J124 hours021-68345812
Yulian Currency — Arrival public area near Gate 10 (1D-J2)24 hours021-68336980
Terminal 2Ctrip Foreign Exchange — Near Gate 25 in the departure public area (2A-J3)24 hours021-68356315
Shanghai Pudong Development Bank — Departure Public Area B, near Check-in Area 2A-J609:00–17:00021-68339112
United Currency Exchange — International & Hong Kong, Macao, Taiwan departures near Gate D62 (2B-J1)06:00–24:00021-68335508
United Currency Exchange — Public area near Wuzhou Middle Road (2D-J3)06:00–24:00021-68336616 / 021-68339918
United Currency Exchange — International & Hong Kong, Macao, Taiwan arrivals near baggage claim area (2E-J3)24 hours021-68332360
Yuxin Currency Exchange — International & Hong Kong, Macao, Taiwan departures near Gate D75 (2B-J3)24 hours021-68837082
Yuxin Currency Exchange — 3F International & Hong Kong, Macao, Taiwan Departures G171 near Gate S2B-J105:00–End of flights in this area021-68332096
United Currency Exchange — Near Gate 20 in the departure public area (2A-J4)24 hours021-50991191
S2 Satellite HallUnited Currency Exchange — Near Gate S2B-J2 on S2 3F, International & Hong Kong, Macao, Taiwan departures G15305:00–End of flights in this area021-50991108
Transportation CenterCtrip Foreign Exchange — Wuzhou Middle Road near Dayangzhou Street (L1-J3)06:00–23:00021-68335735

Children’s Playground

Traveling with kids? Shanghai Pudong Airport provides a dedicated children’s playground area in Terminal 2, where young passengers can relax and play before their flight. The facility is open 24 hours for families’ convenience.

Terminal / AreaLocation
Terminal 1Not available
Terminal 2Near Gate C79 in the domestic mixed-flow zone
Near Gate D80 on the international departure level

Mother & Baby Rooms

Shanghai Pudong International Airport provides comfortable mother and baby rooms for families who need a private space for breastfeeding, diaper changing, and caring for young children. These facilities are available 24 hours a day and are located throughout the terminal waiting areas.

Service AreaService Offered
Terminal BuildingMother and baby rooms are available in the terminal waiting areas
Transportation Hub (Between Terminal 1 & Terminal 2)Multi-functional mother and baby room with breastfeeding area, baby changing facilities, grooming area, and children’s play area

Post Office

Shanghai Pudong Airport provides postal services for passengers who need to send letters, parcels, express mail, or purchase postage and philatelic items. Post office counters are available in both terminals during daytime hours.

Terminal / AreaLocationService HoursContact
Terminal 13rd Floor, Domestic Departure Check-in Island A (end section)08:00–11:0011:30–19:00021-68346858
Terminal 22nd Floor, International Arrivals Area, near Wuzhou South Road08:00–11:0011:30–19:00021-68339998

Accessibility Services

You will find a range of accessibility services to make travel easier for passengers with reduced mobility or special needs. Facilities include wheelchair assistance, priority access, accessible restrooms, elevators, ramps, and dedicated help points across the terminals.

Terminal / AreaServiceLocationService Hours
Terminal 1One-Touch Call ButtonOutside Gate 6, 3rd Floor Departure Level06:00–24:00
Terminal 1Shared Wheelchairs (Before Security)Passenger Service Center next to Gate 7 in the 3rd Floor Departure Hall06:00–24:00
Terminal 1Shared Wheelchairs (After Security)Near Gate 15 for domestic departures24 hours
Terminal 1Shared Wheelchairs (After Security)Domestic Arrivals near Exit 324 hours
Terminal 1Shared Wheelchairs (After Security)Near Gate 18 for international departures24 hours
Terminal 1Shared Wheelchairs (After Security)Near exits of International Arrivals Bridges 29 and 3024 hours
Terminal 2One-Touch Call ButtonOutside Gate 28, 3rd Floor Departure Level24 hours
Terminal 2Shared Wheelchairs (Before Security)Passenger Service Center opposite Gate 24 in the 3rd Floor Departure Hall24 hours
Terminal 2Shared Wheelchairs (After Security)Domestic Mixed-Flow Level, near elevator exit after Security Entrance 124 hours
Terminal 2Shared Wheelchairs (After Security)Domestic Mixed-Flow Level to MRT Exit24 hours
Terminal 2Shared Wheelchairs (After Security)Near International Departure Gate D7324 hours
Terminal 2Shared Wheelchairs (After Security)International Arrivals MRT Exit24 hours
Terminal 2Shared Wheelchairs (After Security)Near D71 Bridge Exit of International Arrivals24 hours
All TerminalsOther Accessible FacilitiesAccessible ramps, elevators, restrooms, and priority access lanes are available throughout the airport—

Public Telephones

Public telephones are available for passengers who need to make local or international calls. 

Terminal / AreaLocation
Terminal 1International Arrivals – Terminal 1 One-Stop Service Center
Terminal 1Terminal 1 Telecom Service Hall
Terminal 1Wuzhou North Road (Transportation Area)
S1 Satellite HallDomestic Departure – Near Gate H101
S1 Satellite HallTransfer Area – Next to the escalator
Terminal 2International Arrivals – Terminal 2 One-Stop Service Center
S2 Satellite HallTransfer Area – Next to the escalator

Luggage Handling Service

Need help moving your bags? Staff can transport your luggage between designated airport locations, making it easier to travel with heavy or multiple bags.

  • 5 yuan per bag (10 or more bags)
  • 10 yuan per bag (fewer than 10 bags)
  • Group bookings (10+ bags) must be made at least 3 days in advance
TerminalService HoursContact
Terminal 106:30–23:00021-68341950
Terminal 206:30–23:00021-68341951

Locker Rooms

Locker rooms are available for passengers who need a convenient place to freshen up or change clothes after arriving or before continuing their journey. These facilities are open 24 hours in both terminals.

TerminalLocation
Terminal 1Near Domestic Arrivals Carousel 1/2
Near International Arrivals Carousel 18/19
International to Domestic Transit Hall
Terminal 2Near Domestic Arrivals Carousel 39
Next to International Arrivals Carousel 20

ATMs

ATMs are available in both terminals for passengers who need to withdraw cash or access basic banking services before or after their flight.

TerminalLocation
Terminal 1Near Gate 9 on the Departure Level
Terminal 1Near Gate 9 on the Arrival Level
Terminal 2Near Domestic Security Checkpoint 2
Terminal 2Opposite the International & Hong Kong, Macao, Taiwan Arrivals Exit

One-Stop Integrated Services Center

The One-Stop Integrated Services Center brings together a range of essential travel services in one place. Passengers can get help with transportation, tourism information, payments, and communication services at any time of the day.

TerminalLocation
Terminal 1Opposite the International Arrivals Exit on the 1st Floor, next to Gate 9
Opposite Exit 2A of International Arrivals on the 2nd Floor

Shower Rooms

Need to freshen up after a long flight or before your next journey? Shower rooms are available in both terminals and transit areas.

TerminalLocation
Terminal 1Near International Arrivals Gate 18
International to Domestic Transit Hall
Terminal 2Near International Arrivals Gate 69
Near International Arrivals Gate 83
International to Domestic Transit Hall

Massage Chairs

Looking to relax before your flight? Paid massage chairs are available in Terminal 2, offering a quick and comfortable way to unwind while waiting for boarding.

TerminalLocation
Terminal 2Near International Departure Gate D65
Near International Departure Gate D77
Near International Departure Gate D82

PVG Airport Hotel

If you’re looking for a convenient place to stay before or after your flight, the Shanghai Pudong Airport Hotel is located inside Terminal 2, just a short walk from both the domestic and international departure security checkpoints.

HotelLocationAccess
Shanghai Pudong Airport Hotel6th and 7th Floors, Terminal 2Take the escalator behind the G Check-in Counters on the 3rd Floor to the 4th Floor. The hotel is about a 3-minute walk from the departure security checkpoints.

For more hotels managed by the Shanghai Airport Group and located within a short distance of the airport, visit: https://www.avinex.com/jdfw/index.html.

VIP Services

The airport offers premium VIP services for travelers seeking a faster and more comfortable airport experience. Services include dedicated check-in assistance, priority airport access, exclusive lounges, airport transfers, business meeting facilities, and personalized travel support.

ServiceDetails
Service Hours08:00–22:00
Contact021-962629

Special Passenger Services

Shanghai Pudong International Airport offers a dedicated Special Passenger Lane to make the airport journey smoother for eligible travelers. 

ServiceDetails
Eligible PassengersUnaccompanied passengers aged 60+, pregnant women, passengers traveling with infants, passengers with disabilities, and passengers requiring wheelchair assistance (currently excludes United Airlines and AirAsia passengers)
Services ProvidedPriority check-in, customs clearance, security screening, free luggage trolley, wheelchair assistance, baggage handling, and electric cart service (available in S1 Domestic, T2 Domestic, and S2 Domestic areas)
Service Hours24 hours
ReservationCall 021-96990 at least 24 hours before your flight to book the service.

Transportation Options at Pudong Airport: How to Reach?

Shanghai Pudong International Airport (PVG) offers a wide range of transportation options, making it easy to reach downtown Shanghai, nearby cities, and other provinces. 

Metro (Shanghai Metro Line 2)

The most convenient and affordable way to travel between Pudong Airport and the city is the Shanghai Metro Line 2.

  • Both Terminal 1 and Terminal 2 are directly connected to Metro Line 2.
  • The line provides direct access to major commercial districts, railway stations, and attractions across Shanghai.
DetailsInformation
Metro LineLine 2
ConnectsPudong Airport ↔ Hongqiao Airport Terminal 2
Best ForDowntown Shanghai, Hongqiao Railway Station, Hongqiao Airport
FrequencyRegular metro service throughout the day
Customer Service+86 21 64370000

Airport Shuttle Buses

The airport buses connect PVG with major railway stations, residential areas, and transportation hubs across Shanghai.

  • Airport Bus Hotline:- +86 21 68346612
  • Lingang DZ38 Booking:- +86 21 60829566

Airport Shuttle Routes:-

RouteDestinationOperating Hours (From PVG)FrequencyFare
Airport Line 4Shanghai Railway Station (North Square)T1: 07:00–23:00T2: 07:03–23:03Every 20–70 min¥2–28
Airport Line 7Shanghai South Railway StationT1: 07:30–23:00T2: 07:35–23:05Every 25–45 min¥4–20
Airport Line 8Nanhui Bus StationT1: 07:00–20:40T2: 07:03–20:43Peak: 15–60 minOff-peak: 15–90 min¥1–10
Airport Ring Line (Terminal 2 only)Hangcheng ParkT1: 08:00–19:15T2: 08:03–19:18Every 30–45 min¥2
Night Airport Bus (Terminal 2 only)Hongqiao Transportation Hub East Center23:00–05:30 (T1)23:03–05:33 (T2)Departs when full (max 30 min wait)¥18–34
Lingang DZ38 Line (Terminal 2 only)Dishui Lake Hub StationFixed departures: 08:00 & 18:30Fixed schedule¥20

Shanghai Maglev Train

The Shanghai Maglev is the world’s first commercial high-speed magnetic levitation train and the fastest way to travel between Pudong Airport and Longyang Road Station.

DetailsInformation
RoutePudong Airport (T1 & T2) ↔ Longyang Road Station
Airport → Longyang Road07:02–21:42
Longyang Road → Airport06:45–21:40
Top Speed300 km/h
Standard Fare¥50 (one-way), ¥80 (round trip)
VIP Fare¥100 (one-way), ¥160 (round trip)
Metro Hotline+86 21 64370000

City Airport Line

The City Airport Line offers another rail option connecting Pudong Airport with Shanghai’s urban transit network.

DetailsInformation
First Train06:00
Last Train22:15
FrequencyEvery 15 minutes
ServiceTerminal 1 & Terminal 2

Taxi Services

Taxis are available 24 hours a day at both terminals. The pick up locations are:-

  • Terminal 1:– Outside Arrival Gate 12 (accessible via Arrival Gates 4 or 8)
  • Terminal 2:- Outside Arrival Gate 26

Shanghai Taxi Fare Guide:-

Fare ItemCharge
Base Fare (first 3 km)¥14 (standard taxis)¥16 (Touran & Roewe Ei5 electric taxis)
After First 3 km¥2.7 per km
Waiting ChargeCharged every 4 minutes after the first 1.5 km
Distance Surcharge50% extra for travel beyond 15 km
Night Surcharge30% extra from 23:00–05:00
Spring FestivalAdditional ¥10 per trip
Labour Day & National Day HolidaysAdditional ¥5 per trip
Peak Hour PricingOperators may add up to 5% (07:00–10:00 & 16:00–19:00 weekdays)
Off-Peak PricingOperators may reduce fares by up to 5% (10:00–16:00 weekdays)
Accessible Taxi Base Fare¥19

Long-Distance Coach Services

If you’re traveling beyond Shanghai, PVG operates a long-distance coach terminal with direct buses to cities across Jiangsu and Zhejiang provinces.

  • Coach Ticket Office:- Intersection of Wuzhou North Road and Africa Street, near Terminal 2.

Long-Distance Bus Destinations

The bus routes and the fares are listed in the table below:-

ProvinceDestinationDaily DeparturesApprox. JourneyFare
JiangsuQidong09:40, 10:50, 12:30, 14:00, 15:30, 17:00, 18:20, 20:002 hrs¥69
JiangsuWuxi16:35, 18:453 hrs¥130
JiangsuWujiang11:30, 19:253 hrs¥130
JiangsuTaizhou13:005.5 hrs¥137
JiangsuNantong13:40, 17:303 hrs¥100
JiangsuKunshan10:00–19:55 (10 departures)2 hrs¥79
JiangsuSuzhou09:10–19:50 (12 departures)2.5 hrs¥99
ZhejiangNingbo10:10, 13:45, 17:45, 19:453 hrs¥199
ZhejiangHangzhou08:50, 10:30, 12:20, 13:50, 16:45, 19:303 hrs¥130
ZhejiangCixi16:103 hrs¥130
ZhejiangJiashan11:00, 17:202.5 hrs¥60
ZhejiangYiwu17:40, 18:504.5 hrs¥200

Shanghai Pudong International Airport Shopping Stores

Forgot to buy a present for your loved ones? You can buy it from the airport stores at the last minute. 

China Duty FreeShanghai Duty FreeTao QingyueHUAWEI
MinisoChow Tai FookSamsoniteBOSS
TUMIRosenMcCarranYueji Kiln
FUFUSOULSIGGKORULemo Bar
Fan Making Is ExquisiteThree Joys in One GoBeverages & FoodPerfume and Cosmetics
Chanel & Guerlain FragrancesTobacco, Alcohol and FoodBeveragesChina Duty Free Pickup
WOOD BUDDYYunxing SouvenirsSong Dynasty Fragrance / LaiyifenOld City God Temple Shops
QinxintangLuxury Joy ClubCITIC BookstoreKang Laiyan
Asilk, the Embroidery CapitalNoisy TeddyThai Online ShoppingWhite Rabbit
Xiangxuehai MarketHeart Like a LotusSanrio Gift GateAzure Bookstore
Palace Museum StationeryDJILACOSTEEvolve by Hudson
Geometry Building BookstoreChina UnicomHaode Smart SupermarketHode+Jieqiang Convenience Store
Shanghai Brand PlazaZhepinBiemlfdlkkWeizhi Island
SKG Future HealthNew Gifts in ShanghaiSilk WorldYunxing Shanghai Specialty Products
China TelecomWuliangyeChaoji Small ThingsPanda Q Pavilion
DiplomatHasbroLawson Convenience StoreChina Mobile
7-ELEVENWingBlue DigitalPeerless BeautyZegna
Bluedge Wing BlueATIC Shanghai Specialty ProductsPop MartPrincess Zhen + Blue Journey
Yongqi Hair and Foot Massage SpaThe Whole FamilyFamilyMartShanghai Specialty Products
Salvatore FerragamoGreetings from Japanese WarehousesJimmy ChooLinton Bookstore
Max MaraTory BurchLEGOMoncler
PandoraFei Lala & Shanghai WomanDolce & Gabbana (D&G)Han Shizhai
LaiyifenOld City God Temple Food StorePandaQTang and Han Styles
Shanghai Museum Shop / HanshizhaiPillow Spring Residence, Fragrant Snow Sea, Tang and Han StyleThe Story of Oriental Tea / A Collection of JiangnanTOYS IDEA
Han Shi Zhai/Xiu DuQi Tai Tea Shop, Wonderful TouchChinese Rice Wine – Huatian AlleyShanghai Disney Resort Store
ATIC Shanghai SouvenirsFlying BookstoreJiangnan CollectionHarbin Food Factory

Explore Pudong Airport Food Outlets

Craving for hot, spicy ramen while waiting for your flight? Need a cup of coffee? You will find a wide menu at the dining options to satisfy your hunger pangs.

Yuanlan Made by YuzhilanGrandpa Doesn’t Make TeaHong Kong Island Ice RoomPepper Pot
Yogurt DownstairsA Little BitMian LexinJiangji Fresh
Lemon to the RightDia Tuan TuanTims CoffeeBlue Frog
Invincible RamenGoose Island Craft Beer HouseA Detailed Record of the Famous Hong Kong and Kowloon Food StallsThai Online Shopping
Ba Wang Cha Ji102 Xiaoguan Cantonese TeahouseLE JARDIN de Joel RobuchonLadurée
Chenglongxing Crab King MansionYi Jin Went to CourtSushi KokoroLiufu Restaurant
VenchiHeyteaShanghai Food CourtShanghai Brand Coffee
Eel ManDafa Vietnamese PhoEat WellIppudo
SHAKE SHACKT9 TeaWolfgang Puck%Arabica
Obscura by Tang XiangCi QingtianTunjing RamenMaster Wang
PHO MI FansAjisen RamenPopeyesTung Fat Road
Real Kung Fu / Man XiaoxiHong JiugongShikiyaYu Su Yu Xing Ji
Luckin CoffeeFatty MilanJiehui RestaurantEDG Goose
Jiehui Self-Service MealThick Broth RamenRed-Faced Shu ScholarCook
Yue Shan DeIn the AlleyAladdin Spicy Hot PotThe Legend of Jianbing
PistachioDaxing CityBerry CoffeeT9tea
Le FanGuigui TeaChen XiangguiWhole Cow Craftsman
Master Kong Homemade Beef NoodlesJapanese DonburiFinding the Flavors of Shunde RestaurantDicos
McDonald’sMaster Kong Brand RiceFry and FryO’mills
Yonghe KingBlue Bottle CoffeeReturning Migrant WorkersTim Hortons
Hefu NoodlesPuzhenxuan Ice RoomZhu XinnianSegafredo
Sakaido HallEgg BombCarinoShilu
SonghelouMcDonald’s Dessert ShopHappy Yue No. 8Subway
SeesawPeet’s CoffeeCarl’s Jr.Harvest Day
SauceJade Noodle Soup DumplingsFresh and Pure Noodle ShopM Stand
FascinoStarbucksCosta CoffeeHepu Restaurant

Summary!

All in all, Pudong Airport (PVG) is Shanghai’s primary international gateway, offering modern terminals, extensive dining and shopping options, efficient transport connections, convenient parking, and a wide range of passenger services. The airport provides easy access to the Shanghai city center and destinations across China and beyond. Keep this guide handy to find your routes with ease. 

Frequent Queries!

Q. What is the Shanghai Pudong International Airport address?

PVG is located at 6000 Yingbin Avenue, Pudong New Area, Shanghai, China.

Q. Why is Shanghai Airport called PVG?

PVG is the IATA code that comes from Pudong, the district where the airport is located.

Q. Which is better, PVG or SHA?

PVG is better for international flights, while SHA is more convenient for domestic flights and central Shanghai.

Q. Are SHA and PVG the same airport?

No. There are two different airports in Shanghai. PVG is Pudong Airport, and SHA is Hongqiao Airport.

Q. Do staff speak English at Shanghai Airport?

Yes. Many staff can communicate in basic English.

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